Refund policy

 

The Pennington School Campus Store wants you to be satisfied with your purchase. Please review our return policy below to ensure a smooth and efficient return process.

 

Returns & Exchanges

 

• Merchandise may be returned or exchanged within 30 days of purchase.
• A valid receipt or proof of purchase is required for all returns and exchanges.
• Items must be unused, unworn, unwashed, and in original condition with all original tags and packaging intact.

 

Non-Returnable Items

 

The following items are final sale and not eligible for return or exchange:

 

• Clearance or sale items.
• Personalized or custom-ordered merchandise.
• Opened school supplies (including notebooks, binders, writing instruments, calculators, etc.).
• Gift cards.

 

Apparel

 

• Apparel must be unworn, unwashed, and have original tags attached.
• Apparel showing signs of wear, damage, or odor will not be accepted.

 

Refunds

 

• Approved returns will be refunded to the original form of payment.
• Refunds may take 5–10 business days to appear, depending on your financial institution.
• Shipping costs (if applicable) are non-refundable.

 

Exchanges

 

• Exchanges are subject to item availability.
• If the requested exchange item is unavailable, a refund or store credit will be issued following the standard refund policy.

 

Online Purchases

 

• Online purchases may be returned by mail or in person within the return window.
• Customers are responsible for return shipping costs unless the item is received damaged or incorrect.

 

Damaged or Incorrect Items

 

• If you receive a damaged or incorrect item, please contact the campus store within 5 days of receipt for assistance.

 

Policy Enforcement

 

• The Pennington School Campus Store reserves the right to refuse returns that do not meet the conditions outlined above.
• This policy is subject to change without notice.