Shipping, Returns, Refunds

SHIPPING

Shipping times may vary, typically from 1-7 Business days depending on domestic or internation shipping. Fulfillment is handled on Campus; however some products may ship direct from our partner vendors.

All orders are shipped via USPS, and DHL options at our discretion based on the quickest and most economical method available to final destination, unless specifically chosen & paid for by the customer.

Canada & International Orders: Based on Package Weight & Final Destination. Duties and Tariffs imposed by local governments are at the cost of the buyer.

RETURNS & REFUNDS

PENNINGTON CAMPUS STORE will gladly accept unused/unworn products purchased from our website for an exchange or returned for a full refund within 30 days of purchase for DOMESTIC & CANADIAN orders only.

Items must be unused, unworn, unwashed, no damage or stains with all original tags and accessories attached.

We reserve the right to refuse a refund if the items have any signs of use, wear, alterations, misuse or damage.

Items that are marked "Sale" or "Final Sale" are not eligible for refund, exchange or store credit.

We do not accept returns for any products that have been personalized.

In the case where the order/product has been damaged or lost by the Shipper (i.e. USPS, DHL...) PENNINGTON CAMPUST STORE will help to file a claim on your behalf. We highly recommend that all Domestic & Canadian orders be purchased with postage that includes tracking and insurance. We are ultimately not responsible for any issues, problems, delays or loss caused by the Shipper.

Please submit your Return Request via our Contact Form
or via e-mail: campusstore@pennington.org

DOMESTIC & CANADIAN RETURNS

How do I send my return back?

1. Return Request via e-mail: campusstore@pennington.org. We will reply back with a return authorization RA#

2. Securely repack your items in the package you received them in or any package of your choice. Mark the return authorization # clearly on the package. Mark your order # if available as well.

3. Mail returns/exchanges to the following: The return mailing address will be confirmed and sent when we issue the RA#

PLEASE NOTE:

You are responsible for the cost of return shipping.

We will only issue a prepaid return label for items that are defective or damaged upon arrival.

We recommend returns by USPS for most economical shipping cost:
1lb or under - USPS First Class Priority w/ Tracking
1.1lbs and over - USPS Priority Shipping
USPS Ground Advantage is also an option but may add return time.

INTERNATIONAL

We do not accept returns/exchanges for International orders.

Any International shipped orders cannot be returned or refunded, unless the wrong item was received or is defective. We check our orders to send out 100% quality items.

Please ask any and all questions before placing your order.

In the case where the order/product has been damaged or lost by the Shipper (i.e. USPS, DHL...) PENNINGTON CAMPUS STORE will help to file a claim on your behalf. All International Orders must be purchased with postage that includes tracking and insurance. We are ultimately not responsible for any issues, problems, delays or loss caused by the Shipper.

REFUNDS & PROCESSING TIME

Your refund will be processed in the original form of payment within 1 week (1-5 Business Days) from the date we receive the item(s). You will be notified via email to the address associated with your order when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once.

Any additional questions, please submit via e-mail: campusstore@pennington.org

Thank you!